Trends
Trend Forecasting: Our 2024 Hiring Predictions
We’re ringing in the new year with 2024 hiring predictions that we think will influence the hiring market for the next 12 months. We’ve done the hard ...
Contact Centre Manager
Customer Experience
Inspired to Build Loyalty and Trust
Customer Experience talent are empathic customer-centric focused people with an ability to build trust, inspire loyalty and increase customer satisfaction on the daily. They know what matters to your customers and have the power to shape a customer's overall perception of your company.
What do Customer Experience Talent want?
Ensure you're offering a competitive salary and bonus structure, wellbeing support and tam building activities to keep your Customer Experience talent loyal and engaged.
77%
Of Customer Experience talent would engage with a recruiter when considering their next career move.
Top 3 factors
that Customer Experience talent think have the most impact on fostering a healthy company culture:
1. Team building activities
2. Ongoing learning & development
3. Health & wellbeing initiatives
36%
Of Customer Experience talent have considered moving into a new profession in the next 12 months.
This isn't our first rodeo. Here are some roles we recruit for in this division.
Customer Experience Team Leader
Case Manager
Claims Officer
Customer Experience Representative
Your partners in Customer Experience
My ability to build trust with my candidates and truly understand hiring manager pain points from an operational and people perspective is what makes my customer experience recruitment approach stand out from the crowd.
Georgia Sheehan
Recruitment Partner | Customer Experience
I specialise in recruiting customer service & claims professionals in a volume capacity for industry-leading organisations, and most recently built a temporary workforce of 100 Claims Officers within 4 weeks during a catastrophic weather event for a national insurance agency. From being on the ground with customer experience talent on a daily basis, I have real-time insight into what they value and look for in a new role.
Jake Brown
Recruitment Partner | Customer Experience
Current roles in Customer Experience
Connect with our Recruitment Partners and explore opportunities within each of our specialist divisions below.
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Win the talent battle.
Get to you know your team and hiring landscape better with real insight from our exclusive recruitment resources. More than just a salary guide and prompts, read career stories and first hand insights from our talent community and beyond. Go deeper into what really matters to people in the workplace, now and into the future.
