Advice
How to Use the Talent Guide to Elevate Your Hiring and Career Decisions
Those who have been around since the inception of Talentpath's Talent Guide in 2018 will be familiar with how valuable this tool is when it comes to i...
Claims Advisor
Customer Experience
Inspired to Build Loyalty and Trust
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Customer Experience talent are empathic customer-centric focused people with an ability to build trust, inspire loyalty and increase customer satisfaction on the daily. They know what matters to your customers and have the power to shape a customer's overall perception of your company.
What do Customer Experience Talent want?
Ensure you're offering a competitive salary and bonus structure, wellbeing support and tam building activities to keep your Customer Experience talent loyal and engaged.
57%
Of Customer Experience talent expect to change jobs in the next year with 35% currently job hunting
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2x
Customer Experience talent are twice as likely to be attracted to professional development and training than incentives
Top 3
Factors that would attract Customer Experience talent to a new role:
Salary
Job security
Clear career pathways
This isn't our first rodeo. Here are some roles we recruit for in this division.
Claims Manager
Client Experience Consultant
Contact Centre Leader
Contact Centre Manager
Contact Centre Specialist
Customer Experience Manager
Customer Experience Representative
Head of Customer Experience
Member Engagement Specialist
VOC Analyst
Workforce Management
Your partners in Customer Experience
My ability to build trust with my candidates and truly understand hiring manager pain points from an operational and people perspective is what makes my customer experience recruitment approach stand out from the crowd.
Georgia Sheehan
Recruitment Partner | Customer Experience & Sales
I specialise in recruiting customer service & claims professionals in a volume capacity for industry-leading organisations, and most recently built a temporary workforce of 100 Claims Officers within 4 weeks during a catastrophic weather event for a national insurance agency. From being on the ground with customer experience talent on a daily basis, I have real-time insight into what they value and look for in a new role.
Jake Brown
Recruitment Partner | Customer Experience
As a natural connector, problem solver and energetic powerhouse, I bring a vibrant and outgoing approach to the customer experience team. Having worked in professional environments for many years, I deeply appreciate the true power of exceptional customer service.
Meg Salisbury
Recruitment Partner | Customer Experience
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I’m passionate about understanding my clients' unique business drivers and connecting them with the best customer experience talent for long-term success. I thrive on seeing people grow and succeed in the roles I fill, and my detail-oriented approach ensures that every sourcing strategy is refined for maximum impact. My goal is to create win-win situations that drive organisational growth and truly change lives through meaningful placements.
Hannah O'Rourke
Recruitment Partner | Customer Experience
Current roles in Customer Experience
Connect with our Recruitment Partners and explore opportunities within each of our specialist divisions below.
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Win the talent battle.
Get to you know your team and hiring landscape better with real insight from our exclusive recruitment resources. More than just a salary guide and prompts, read career stories and first hand insights from our talent community and beyond. Go deeper into what really matters to people in the workplace, now and into the future.
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