Customer Experience

Your Customer Experience and Contact Centre Recruitment Agency

We’re all about connecting businesses with exceptional customer service and contact centre professionals. Whether you need high-performing call centre staff, volume recruitment solutions, or a customer experience leader, we’ll find the right people for your team.

From fast-paced contact centres to customer service roles in diverse industries, we specialise in delivering talent that puts your customers first.

Here are some of the temporary and permanent roles we recruit for in this division:

Claims Advisor

Claims Manager

Client Experience Consultant

Contact Centre Leader

Contact Centre Manager

Contact Centre Specialist

Customer Experience Manager

Customer Experience Representative

Head of Customer Experience

Member Engagement Specialist

VOC Analyst

Workforce Management

Prioritise retaining loyalty and improving impact across your Customer Experience teams in your FY25/26 people plan.

Download Your CX Mini Talent Guide Here

Your Next Customer Experience Role is Waiting

If you’re a job seeker looking for your next customer service or contact centre role, we’re here to help. From entry-level positions to leadership opportunities, we work with some of Australia’s leading businesses to match you with roles where you can thrive.

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Looking for Customer Service Talent? We’ve Got You Covered.

Great customer service starts with great people. We take care of every step of the recruitment process, from sourcing and screening to matching candidates with your unique company culture. Whether you need short-term cover or permanent hires, we’ll find the right fit for your team.

I have over 7 years of experience in customer experience, sales, marketing, consumer banking, and lending. At Talentpath, I draw on this extensive background to connect top talent with organisations looking to elevate their customer service operations.

My hands-on previous experience managing contact centre operations gives me a unique understanding of the challenges within these environments. This perspective helps me build trust with candidates and address hiring managers' needs from both operational and people-focused angles.

With a positive and approachable nature, I thrive on fostering strong relationships with clients and candidates. My strategic approach ensures every placement aligns with business goals, providing organisations with the talent they need to succeed.

Georgia Sheehan

Principal Recruitment Partner | Customer Experience, Sales & Marketing

As a natural connector and problem solver, I bring a vibrant, people-first approach to recruitment in the Customer Experience space. With over three years’ experience at Talentpath, I specialise in labour hire, customer experience, and high-volume recruitment, helping organisations build high-performing teams that deliver exceptional service.

I’m known for delivering results quickly - often filling urgent and business-critical roles within 24 hours - and for designing and facilitating engaging in-person and online assessment centres. My experience spans a wide range of service delivery roles across the public, private, and not-for-profit sectors, always with a focus on aligning talent with organisational goals.

Passionate about creating inclusive and impactful recruitment experiences, I focus on building strong partnerships, fostering open communication, and connecting people and organisations in ways that make a real difference.

Meg Harper

Recruitment Partner | Customer Experience

With over seven years’ experience in recruitment and sales across Australia and the UK, I specialise in connecting organisations with exceptional Customer Experience talent. I’m passionate about understanding each client’s goals and tailoring sourcing strategies that align with their culture and long-term vision.

I bring expertise across claims management, contact centre operations, customer experience, and quality assurance, managing high-volume recruitment projects from end to end. My approach is consultative, people-focused, and built on strong partnerships, delivering impactful workforce solutions that help organisations grow and people thrive.

Hannah O'Rourke

Recruitment Partner | Customer Experience

From the Blog

Win the talent battle.

Get to you know your team and hiring landscape better with real insight from our exclusive recruitment resources. More than just a salary guide and prompts, read career stories and first hand insights from our talent community and beyond. Go deeper into what really matters to people in the workplace, now and into the future.

Card Deck

50 cards for meaningful conversations about things that really matter in the workplace. Use with your team, in interviews, one-on-ones or to inform your EVP.

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Talent Guide

This comprehensive guide is filled with real-time data and powerful insights from the Australian talent market. Across the pages, you’ll find 148 unique stats gathered from over 1000 responses. You won’t want to miss a word in our 32 featured talent interviews and you’ll find our national salary data easily at the back of the guide.

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